PopPop Support
Stuck on a level or something not working? We’re here to help.
Email us at ash@bosslabs.co.uk and include your device model, iOS version and the Game version (shown at the bottom of Settings in the Game).
Common questions
How do I play?
Tap a Poppet to float it up. It can only fly if nothing is in its path. The cloud at the top wants three Poppets of one kind: fill it and it pops! Poppets the cloud doesn’t want wait on the shelf. A full shelf is fine, but if a Poppet needs a spot and none is free, the level is lost, so free them in the right order. Beat levels to earn stars and build Poppet Park.
I bought "No Ads" or the Starter Pack but don’t have it
Open the Game, go to Settings (the gear icon on the home screen) and tap Restore Purchases. Make sure you’re signed in with the same Apple ID you bought with.
Will I lose my progress if I delete the Game?
Yes. Progress is saved on your device, so deleting the Game deletes it. Permanent purchases can be restored.
How do I turn off personalised ads?
In the Game, open Settings → Privacy Choices. You can also turn off tracking in your iPhone’s Settings → Privacy & Security → Tracking.
How do I get a refund?
Purchases are handled by Apple. Request a refund at reportaproblem.apple.com.
The sound or vibration is off
Check Settings in the Game (Sound, Music and Vibration have separate switches) and make sure your device isn’t in silent mode.